FREQUENTLY ASKED QUESTIONS

 

1. How can I get to Snowman World from RovanieMi city centre or the airport?

Snowman World is in Santa Claus Village, eight kilometres north of Rovaniemi city centre. We are located just under a minute’s walk from Santa Claus Office.

You can easily reach us by Santa’s Express Bus #8, by taxi or by special Snowman Shuttle for our guests (extra fee applies) – more information can be found here.

 

2. What is there in Snowman World?

Snowman World offers two different types of accommodation: the luxurious Glass Resort and the Igloo Hotel built entirely of snow.

In Snowman World Winter Zone, you can have a drink at the Ice Bar, enjoy lunch or dinner in the Ice Restaurant, take pictures of the beautiful ice sculptures and take part in our Snow Fun activities.

Snowman Safaris offer snowmobile and Aurora Borealis hunting adventures. In Restaurant Ensilumi, we serve tasty local dishes from Lapland Street Food menu.

 

3. When does the Winter Zone open? How much is the entrance fee? Do I need to book in advance?

Snowman World Winter Zone opens on the first week of December and closes at the end of March (subject to change due to weather conditions). The entrance fee is 25 € / person (children under three years free of charge).

Entering the Winter Zone grants unlimited access to the ice world (Igloo Hotel, Ice Restaurant and Ice Bar) as well as Snow Fun activities (ice slides and ice skating). The ticket is valid all day.

There’s no need to book in advance - tickets are available from Snowman World reception during opening hours. Please see opening hours here.

 

4. Is it cold to stay overnight in the Igloo Hotel?

The temperature inside the igloo room is just below zero degrees Celsius, even if outside temperatures sometimes drop as far as -30. Not to worry – all guests will be equipped with a sleeping bag designed for extreme conditions guaranteed to keep your mind and body warm throughout the night. We recommend only one night stays in the Igloo Hotel.

 

5. Can children sleep in the Igloo Hotel?

A night in the Igloo Hotel is a safe and wonderful experience for kids, too. However, we don’t recommend the igloo stay for small children (under five years). It is also very important that parents understand what kind of accommodation is in question as they are fully responsible for their children. The best choice for small (and big) children is an apartment in Glass Resort with private sauna and outdoor hot spa.

 

6. Does each Igloo Hotel room have private bathroom facilities?

No, they don’t, but the main building, right next to the Igloo Hotel, houses shared bathroom facilities and a luggage room as well as Restaurant Ensilumi.

 

7. What are check-in and check-out times at Snowman World accommodation facilities?

Glass Resort check-in time 15:00, check-out 11:00

Igloo Hotel check-in time 18:00, check-out 10:00

If you arrive before check-in time, you can store your luggage in the luggage room. We will inform you when your room is ready. You can also store your luggage for a few hours after check-out if needed.

If you arrive late, no problem, we’ll be waiting for you in the reception which is open 24 hours. However, it’s useful to inform the reception your estimated time of arrival in advance.

 

8. What kind of clothing should I bring?

We strongly recommend you bring warm winter clothing including thermal base layer, warm midlayer, winter jacket, trousers and winter boots. A warm hat, thermal gloves and scarf are essential here on the Arctic Circle!

 

9. Can I bring my luggage to my snow room?

Your room is built out of snow and ice, and if you bring your bags inside, they will get cold and wet during the night. We recommend leaving all your luggage in our luggage room – they’ll be safe in a locker.

 

10. How do I book a lunch or dinner experience in the Snowman World Ice Restaurant?

Please see our Ice Restaurant and Ice Bar page for unforgettable food experiences.

 

11. How can I book safaris?

Please see our Snowman Safaris page for exciting adventures!

 

12. What is the best time to see the Northern Lights?

The Aurora season starts in late August and goes on until early April. This natural phenomenon is impossible to predict due to it being subject to weather conditions. Seeing the Northern Lights requires clear skies and a dark viewing spot away from artificial light. Snowman World offers Aurora hunting experiences.

 

13. How many persons can accommodate in a Glass Resort apartment? Are there interconnecting doors between apartments?

The maximum capacity of a Glass Resort apartment is 2+2 persons. Each apartment has one double bed (160 cm) on the loft and one sofabed (160 cm) for two in the living area (extra fee applies). There is no interconnecting door between apartments.

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