This is a summary of the customer data privacy policy for Snowman World. The full policy is available upon request. Please contact us at sales@snowmanworld.fi for more details.
Data Controller
Snowman World / Snowflake Oy
Address: Joulumaantie 5, 96930 Rovaniemi
Email: sales@snowmanworld.fi
Phone: +358 40 198 8877
Why we process personal data
We collect and process personal data to manage customer relationships, organize and deliver services, improve our operations, and handle invoicing. Data is also used for statistical purposes as required by law.
In addition, we may use data for communication, marketing, and safety purposes. We only collect what is essential and retain data only as long as necessary or required by law.
Legal basis for processing personal data
Processing is based on:
- Applicable legislation (e.g., EU Regulation 692/2011, Accounting Act 1336/1997)
- Contracts between the customer and Snowman World
- The data subject’s consent or our legitimate interest
Sources of data
We receive personal data directly from customers during bookings, by email, phone, or via social media. We also receive data from third-party partners such as travel agencies, booking platforms, and payment providers.
Disclosure to third parties
We only disclose data to authorities when required by law, or to trusted service providers such as transportation or activity companies when necessary to fulfill our service.
Data security
We protect customer data using technical and organizational measures such as two-factor authentication and encryption. Access is limited to trained employees with a work-related need. Usage is regularly monitored.
Your rights
You have the right to:
- Access your data
- Request corrections or deletion
- Restrict processing for justified reasons
The right to deletion does not apply to data required to fulfill legal or contractual obligations.
Contact us at sales@snowmanworld.fi or call +358 40 198 8877.
Chatbot Use & Disclaimer
The chatbot on our website is designed to help visitors with general questions about Snowman World’s services. It may process information you type (such as names or questions), which could contain personal data. This information is not used for marketing purposes and is never shared with third parties.
The chatbot does not store personally identifiable information unless you voluntarily provide it during the conversation. Chat history is not public and is only retained in the system for technical purposes and for a limited time.
Note: The chatbot uses artificial intelligence and may sometimes provide inaccurate information. For important matters, such as booking policies, special requests, or other binding details, we recommend contacting our customer service directly. Snowman World is not responsible for any errors in the chatbot’s responses or for any consequences resulting from them. By using the chatbot, you accept this disclaimer.
Last updated: July 21, 2025
